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     Bernie's Produce -    Brisbane Branch: 1 Hampden St Doomben   Ph: 3868 4912      Gold Coast Branch: 31 Upton St Bundall   Ph: 5539 9971     Ballina Branch: 37 DeHavilland Crescent,   Ph: 02 66867686
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Shipping & Returns

FAQ

Freight:

* We only process orders within Australia.

* Stockfeed and items 20kg and over are only available for delivery within our own delivery area. Please phone or email to confirm if your area is in our delivery zone. Delivery to other areas can be arranged on request, but excess charge may apply.

All orders will be dispatched by either Australia Post or Fastway, whichever is lower cost.

Placing an Order:
To place an order you must log in by creating a username and password. When you find a product you would like to purchase, simply click on the product, then fill out the quantity and click on “Add to Cart.” Once you have finished adding all your products, click on “Shopping Cart” to view and confirm your order(s). Complete your order by clicking on “Check Out” and submit all requested info. Once we receive your order, we will send you a confirmation email.


Special Orders:

If you would like to order a non stocked or special item, simply let us know in the "Special Request" field during check out. Make sure to include the exact information about the product you require. Extra fees may apply to special orders, please see details on products page.


Payments:

Please send payments made out to Bernies Produce. We accept personal cheque, money order, bank check, Visa, Mastercard, and American Express. Refunds or credits will be returned back to you through your original form of payment. Payments by personal check must clear before we can send the item(s).


Return & Exchange Policy:

We at Bernies Produce make your satisfaction a priority. If there is anything wrong with the item you ordered, simply send it back to us within 14 days of delivery arrival and we can offer you a refund, credit, or exchange (original shipping & handling fees are non-refundable, any new shipping charges for an exchange will be an additional cost). Please contact us to receive a Return Material Authorization Number as packages returned without an RMA # will not be accepted.

*Sorry but we cannot offer refunds, credits, or exchanges on special order items.

When sending your item back, please pack securely and if possible, use our original packaging. Include a copy of your invoice in the package with the RMA number. We must receive all items must be received in new, original, unused condition.

You can return items to:

Bernies Produce
31 Upton Street
Bundall, QLD 4217
Atttention: Returns

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